![]() If you purchased the product from one of our dealers, please contact them to process the return.One of the cool things about niche bikes like the Ducati Scrambler Café Racer is that owners tend to be real enthusiasts and there are a couple of really active Facebook groups where the Scrambleristi show off mods, share tips and discuss plans. Please have your delivery note or invoice number to hand when getting in touch. Alternatively if you cannot phone us during our working hours, please send an email to and we will reply with the details. You will then be given all the details you need to make the return as quick and efficient as possible. Should you have a product you would like to return, please give us a call (+44 (0) 1420 89007) first, so that we can authorise the return. Failure to pay these charges will result in your parcel being returned and a 25% restocking fee (of original invoice value) being applied to your order. For further information please contact your local customs office before placing your order. R&G has no control over these charges and cannot predict their amount. You are responsible for payment of any such import duties and taxes. Please note your goods may be subject to import duties and taxes which will be levied when the order reaches the delivery address. Please help us and our delivery companies by taking extra care with the address details to ensure they are correct. You can make an overseas order on our website. Internationally this varies but tracking details will be provided to easily track your order when in transit. ![]() ![]() Generally in the UK you can expect to receive your parts within 5 working days (excluding weekends and UK bank holidays) of placing the order, depending on stock availability. Our shipping charges are based on the weight of the consignment and our standard delivery method by DPD next day (within the UK) or Royal Mail Airmail (country dependant) for international customers. ![]() All of our packages - international and domestic are dispatched using only trusted couriers (DPD, DHL, Royal Mail and Parcel Force) where a signature is required upon delivery. ![]()
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